SAP Knowledge Base Article - Public

3605965 - Latest Form Experience - Gen AI icon is not displayed for AI enhanced goals in performance forms

Symptom

When Latest Experience of Performance Management Form is enabled in Performance Management Feature Settings, AI icon is not visible in performance forms for AI enhanced goals, while when Latest Experience of Performance Management Form is disabled the icon is there.

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental. 

Environment

SAP SuccessFactors Performance & Goals Management

Reproducing the Issue

  1. Start with Latest Form Experience disabled.
  2. Go to Goals menu with a user.
  3. Open a Goal Plan.
  4. Create an AI enhanced goal.
  5. Open the goal and see the AI icon and text next to it.

  6. Launch a form from a template that is connected to the Goal Plan where you created the enhanced goal.
  7. Go to PM inbox (where the newly launched form with the goal section should be).
  8. Open the form.
  9. Open the enhanced goal in the form and see the AI icon.

  10. Enable Latest Form Experience in PM Feature Settings.
  11. Go to Goals menu with the same user.
  12. Open the chosen Goal Plan again.
  13. Open the enhanced goal and see that the AI icon and text is still there for the goal.

  14. Go to PM inbox again.
  15. Open the form.
  16. Open the enhanced goal in the form and see that the AI icon is missing.

Resolution

The fix for this issue is planned to be deployed with patch b2511p3 on 25-Nov-2025 for Preview and on 27-Nov-2025 for Production environments. For patch timelines, please review SAP SuccessFactors Patches Knowledge Base.

Workaround

Disable the Latest Experience of Performance Management Form.

See Also

Keywords

SuccessFactors, SF, 1H2025, release, Latest Experience of Performance Management Form, PM, performance form, goal, enhance, AI icon, enhanced by AI, Gen AI, KI2505, PMU-24740 , KBA , LOD-SF-PM-FF , Form Features, RTE, Spell Check, Legal Scan, Print , Known Error

Product

SAP SuccessFactors Performance & Goals all versions

Attachments

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