SAP Knowledge Base Article - Preview

3605998 - Error "Select valid value from drop down" When Creating a Sub Case in SAP Service Cloud Version 2

Symptom

  • Users may encounter the error message "Select valid value from drop down" when creating or updating a case or sub-case in SAP Service Cloud Version 2.
  • The error occurs even when all visible mandatory fields appear to be completed. 
  • The issue is commonly linked to a specific Case Type rather than all types. 


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Environment

  • SAP Service Cloud Version 2 1.0
  • SAP Sales Cloud Version 2 1.0 

Product

SAP Service Cloud Version 2 all versions

Keywords

Code List Restriction, CLR, case type, dropdown error, field validation, sub-case creation, mandatory field error, SAP Service Cloud V2, allowed values, extensibility, Select valid value from drop down , KBA , CEC-CRM-CAS , Case Management for SAP Sales/Service Cloud , Problem

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