Symptom
- Users may encounter the error message "Select valid value from drop down" when creating or updating a case or sub-case in SAP Service Cloud Version 2.
- The error occurs even when all visible mandatory fields appear to be completed.
- The issue is commonly linked to a specific Case Type rather than all types.
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Environment
- SAP Service Cloud Version 2 1.0
- SAP Sales Cloud Version 2 1.0
Product
SAP Service Cloud Version 2 all versions
Keywords
Code List Restriction, CLR, case type, dropdown error, field validation, sub-case creation, mandatory field error, SAP Service Cloud V2, allowed values, extensibility, Select valid value from drop down , KBA , CEC-CRM-CAS , Case Management for SAP Sales/Service Cloud , Problem
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