3606018 - "Is The New Hire Remote?" Field Shows Incorrect Value During I-9 Process - Onboarding

During the onboarding process, the "Is The New Hire Remote?" field incorrectly displays "No" instead of "Yes", even though the value was set as "Yes" in the Recruiting Offer Template.

This field is based on a custom field named Remote I-9 using the IsRemoteI9 picklist in the USA Job Info HRIS element and mapped from Recruiting (RCM) to Onboarding (ONB).

SAP SuccessFactors Onboarding

1. In the Recruiting Offer Template, customer selects "Is Remote I-9" = Yes.
2. Candidate is moved into the onboarding process.
3. The Second Manager completes the New Hire Data Review (NHDR) tasks.
4. Onboardee completes Personal Data Collection and Additional Data Collection.
5. Compliance Form I-9 is triggered.
6. Onboardee completes and signs Section 1 of Form I-9.
7. Expected: Email notification template (ONB) Remote I9 Section 1 Completion Notification Template should be triggered.
8. Actual: The email is not sent and the field "Is The New Hire Remote?" is blank or shows "No" when Second Manager opens Section 2 of Form I-9.

There is a configuration issue in the Job Information (JobInfo) entity (Manage Business Configuration).

Two different custom fields are mapped to the same picklist IsRemoteI9. During the I-9 process, the system queries JobInfo and picks the first field that matches the picklist. Since this first field does not contain a valid value, the system defaults to interpreting the value as "No".

Ensure that only the correct custom field* is mapped to the IsRemoteI9 picklist in the JobInfo entity. Remove any additional or incorrect field mappings that also use the IsRemoteI9 picklist.

After making the configuration change, restart the onboarding process. Once corrected, the "Is The New Hire Remote?" field should correctly reflect the value and email templates will trigger as expected.

*According to Implementation Guide: Find the custom-string3 Identifier (or any available custom-stringXX field) and select Details.

• Adding the Is Remote Field to Recruiting Management | SAP Help Portal
• Adding the IsRemoteI9 Field to the Employee Central Data Model | SAP Help Portal

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