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SAP Knowledge Base Article - PreviewSymptom
- When sending an email from the system, the sender profile displays a question mark instead of the configured logo, avatar, or initials.
- This occurs even though the profile logo/avatar/initials are configured on the email channel.
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Environment
- SAP Service Cloud Version 2 1.0
- SAP Sales Cloud Version 2 1.0
Keywords
email profile question mark, sender logo missing, email avatar not showing, branding template email, Service Cloud email logo , KBA , CEC-CRM-EML , Emails for SAP Sales/Service Cloud , CEC-CRM-HOM , Home Page for SAP Sales/Service Cloud , Problem
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