SAP Knowledge Base Article - Public

3606177 - It is not possible to add the field in Survey Export Results

Symptom

When exporting the Lead Survey Results, the Lead description is shown in the Excel file, but not the Lead ID.

Environment

SAP Cloud for Customer

Reproducing the Issue

  1. Go to Surveys > Surveys.
  2. Open any.
  3. Go to Results tab.
  4. Click on Export button.
  5. In the Excel file opened, see there is no 'Lead ID' column.

Cause

It is currently not possible to customize the Survey export results for any business object (Leads, Opportunities, etc.). Therefore, adding the Lead ID or any other field/data, is not possible either.

Resolution

This would the expected system behavior. 

However, as an alternative, business can create a report based on standard data source CODMKLEASVYAWB. This data source has the Survey Question and Answer, the Survey ID, Lead ID and many more fields to be added.

To see all the available fields for this Data Source (or others), please check: Complete C4C Data Sources Documentation 

See Also

Similar requests have already been raised by customers in the past:

Community: survey: excel export format

 

Customer Influence:

Keywords

Lead name, Sales Order, Sales Quote, Opportunity, Satisfaction Survey, sheet, customizable, editable, changeable , KBA , LOD-LE-SUR , Survey , LOD-CRM-OPP , Opportunity Management , LOD-CRM-LM , Lead Management , Problem

Product

SAP Cloud for Customer core applications all versions