3606202 - Cannot see external pricing details in Opportunities

External pricing was implemented for Opportunities. It is possible to see the total price calculated at the header level. However, unlike other BOs (Tickets, Sales Quotes, Sales Orders), there is no dedicated tab or section inside Opportunity that displays detailed pricing conditions, including the custom price elements.

SAP Cloud for Customer

1. Go to Sales > Opportunities.
2. Open the desired Opportunity.
3. There is no Items tab where it shows Item Pricing information.

The Opportunity BO functions differently from other BOs like Sales Orders or Tickets, and it does not include a dedicated section or tab to display detailed external pricing conditions such as list price, multiple discounts, surcharges, or custom pricing elements.

When external pricing is triggered in an Opportunity, only limited pricing information - such as price, discount, and revenue start and end dates - is shown at the item level within the Products tab. Unlike Sales Quotes, there is no standard view for full pricing condition breakdowns in Opportunity.

This is the expected system behavior.

If detailed pricing visibility is essential, this would require the development of a custom embedded component integrated with ERP to display the pricing conditions.

If the feature/functionality is needed as a matter of urgency, please refer to KBA: 3475641 - Functionality Currently not Available (C4C)

price components, pricing components, business object, ECC, unable, not able, not possible , KBA , LOD-CRM-OPP , Opportunity Management , Problem