SAP Knowledge Base Article - Public

3606315 - Error while importing language adaptation.

Symptom

After importing field labels for the entity in Language Adaptation, the error file shows "Operation failed. Please contact the support team."

Environment

SAP Sales Cloud And Service Cloud Version 2

Reproducing the Issue

  1. Export the language adaptation label data from one entity
  2. Download the label data ZIP file
  3. Open the Language_Adaptation_Field_Labels_XXXX
  4. Change the Target Language Text column to display the expected description
  5. Save it and re-import it
  6. The error will occur

Cause

The cause of the issue is the New Target language text being empty during the import process.

Resolution

  1. Open the Language_Adaptation_Field_Labels_XXXX.
  2. Don't need to change the Target Language Text.
  3. Make sure that the New Target language text maintains the text you want to display.
  4. Save it and re-import it.
  5. The Label text will be updated successfully.

Keywords

Language Adaptation, Import, Field Labels, Error, New Target Language Text, Empty, SAP Sales Cloud Version 2, SAP Service Cloud Version 2, CNS, V2 , KBA , CEC-CRM-TXA , Text Adaptation , How To

Product

SAP Sales Cloud and SAP Service Cloud Version 2 all versions