SAP Knowledge Base Article - Public

3606716 - Error when accessing Custom Task Editor - Onboarding

Symptom

Accessing Onboarding Custom Task Editor giving error: "An application error occurred. Please try again later, or notify support if the issue keeps occurring."

Environment

SAP SuccessFactors Onboarding

Reproducing the Issue

  1. Navigate to Manage Onboarding and Offboarding Task
  2. Task Setting
  3. Manage Custom Task
  4. Click on Edit of a task
  5. Click on Open template Editor 
  6. Error appears: "An application error occurred. Please try again later, or notify support if the issue keeps occurring."

Cause

 Behavior change that was introduced in 1H 2025 release.

Resolution

  1. Navigate to Configure Object Definitions
  2. Select the custom object
  3. Please secure the custom object by setting Secured = Yes
  4. Then grant the necessary role-based permissions to access it
  5. Perform an Odata refresh

Once this is done, template editor will open with no errors.

See Also

Important Update: Secured=Yes Property Requirement for Custom MDF Objects | SAP Community
Security Enhancement for Custom Task MDF Objects | SAP Help Portal

Keywords

MDF-89562, Custom Task, Open template Editor, Onboarding, custom MDF objects, secured=yes , KBA , LOD-SF-OBX-NHA , New Hire Activities (activities, tasks, buddy, equipment) , Problem

Product

SAP SuccessFactors Onboarding ; SAP SuccessFactors Onboarding 2505