3606746 - Code List Restriction for Visit Type does not work for adding Visit Details from Account

Code List Restriction for Visit Type that you maintain in Code List Restrictions in General Settings does not work for adding Visits from the Visit Details facet in the Account work center view.

SAP Cloud for Customer

Preparations by the admin user.

1. Go to the Administrator work center
2. Go to the General Settings work center view
3. Click Code List Restrictions
4. Create a new Code List Restrictions for Visit Type (e.g. Only ABC Visit Type is available for Business Role XYZ)

Steps to reproduce the issue.

1. Login the system as the user who is assigned to the Business Role XYZ
2. Go to the Customers work center
3. Go to the Accounts work center view
4. Open an Account
5. Go to the Visit Details facet
6. Click Add in the Visit Details section
7. Check the Visit Types

Result: There are multiple Visit Types available

Expected Result: Only ABC Visit Type is available.

Code List Restrictions work on the QC (Quick Create) and TI (Thing Inspector) but not on the EC (Embedded Component), and this is the current system expected behaviour.

If the feature/functionality is required urgently, please refer to KBA 3475641 - Functionality Currently not Available. 

An alternative option may be to check the corresponding SAP Customer Influence Site to submit an idea:

• SAP Sales Cloud

Incorrect, Wrong, Visit Type, Visit Detail, Account, Code List Restriction, Not working , KBA , AP-RC-UIF-RT , UI Framework Runtime , LOD-CRM-ACC , Account , LOD-CRM-ACT-VST , Visit Planning , Problem