Symptom
Attempt to update PERSON_ID_EXTERNAL via basic import is failing.
Environment
SAP SuccessFactors HCM
Reproducing the Issue
- Go to Employee Export
- Export User Data File
- Extract users whose PERSON_ID_EXTERNAL needs to be updated to match UserID
- Edit data and perform basic import
- Import fails and data is not updated.
Cause
The character encoding or supported locales of the import file does not match the employee export file that was used to extract the data.
Resolution
Ensure that the file used for the import has the same character encoding & supported locales as the export file that was used to extract the data in need of updating.
See Also
Keywords
SuccessFactors, BizX, PERSON_ID_EXTERNAL, Person ID External, Basic Import, Employee Import, Employee Export, Character Encoding, Supported Locales. , KBA , LOD-SF-PLT-UIM , Employee Import Issues , Problem
Product
SAP SuccessFactors HCM Core all versions