SAP Knowledge Base Article - Public

3606774 - PERSON_ID_EXTERNAL not updated after successful Basic Import

Symptom

Attempt to update PERSON_ID_EXTERNAL via basic import is failing. 

 
 

Environment

SAP SuccessFactors HCM 

Reproducing the Issue

  1.  Go to Employee Export 
  2.  Export User Data File 
  3.  Extract users whose PERSON_ID_EXTERNAL needs to be updated to match UserID
  4.  Edit data and perform basic import
  5.  Import fails and data is not updated. 

Cause

The character encoding or supported locales of the import file does not match the employee export file that was used to extract the data. 

Resolution

Ensure that the file used for the import has the same character encoding & supported locales as the export file that was used to extract the data in need of updating. 

See Also

2420282 - User Data File (UDF) | How to control the fields visibility and their order

Keywords

SuccessFactors, BizX, PERSON_ID_EXTERNAL, Person ID External, Basic Import, Employee Import, Employee Export, Character Encoding, Supported Locales.  , KBA , LOD-SF-PLT-UIM , Employee Import Issues , Problem

Product

SAP SuccessFactors HCM Core all versions