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3606786 - SAP JVM Error: OutOfMemoryError due to Insufficient Heap Memory in SAP BusinessObjects Business Intelligence platform 4.x

Symptom

  • System's memory has been overflowing at irregular intervals.
  • The errors below are on the event Viewer application logs 
    • syslog-ng Agent: Can't open publisher metadata; publisher='SAPJVM' error='The system cannot find the file specified.'
    • SAPJVM:*** ERROR (:0): OutOfMemoryError: Could not allocate xxxx bytes.


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Environment

  • SAP BusinessObjects Business Intelligence platform 4.X
  • Tomcat
  • Windows Server

Product

SAP BusinessObjects Business Intelligence platform all versions

Keywords

SAPJVM, OutOfMemoryError, heap memory, SAP BusinessObjects Business Intelligence platform, Windows Server, Tomcat, memory pool size, syslog-ng Agent, allocate memory, error. , KBA , BI-BIP-ADM , BI Servers, security, Crystal Reports in Launchpad , Problem

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