3606787 - Reactivation of Purged Users in SAP SuccessFactors HCM Suite

• Is it possible to reactivate purged users in SuccessFactors? 
• As a SuccessFactors administrator, I have soft purged users then tried to reactivate them via Basic Import, but employee data was not restored automatically.
• As a SuccessFactors administrator, I want to reactivate permanently purged users. 

SAP SuccessFactors HCM suite

Can you reactivate a soft purged user?

Yes, you can reactivate a soft purged user. However, the reactivated profile will only contain the User ID and Username. All other data will be lost unless it was backed up before the purge. [Reference: KBA 2091409 Import & Export Process for Extended User Information in SuccessFactors HXM Suite ]

Steps to Reactivate a Soft Purged User:

1. Go to Admin Center > Import Employee Data

2. Select the action: Import

3. Click on the More Options button

4. Select Re-activate purged users

5. Click Process Employees

6. Upload an import file containing the same User ID that was soft purged

   • If a different User ID is used, the system will create a new user instead of reactivating the purged one.

7. Submit the job

   • The user will be reactivated, but set to Inactive by default.

8. Update the reactivated user's status to Active

Important Notes:

• After reactivation, the user profile will show only the User ID and Username.

• All other user data (such as job info, personal info, and employment details) will be blank.

• If you did not back up the user data prior to the soft purge, that data cannot be restored.

• If you have run a hard purge (aka permanent purge) to this user, so all user data is completely removed. You cannot re-activate it.

• KBA - 2091409 Import & Export Process for Extended User Information in SuccessFactors HXM Suite    
• KBA - 2392076 System Identifier Purge (aka User Permanent or Hard Purge)    
• KBA - 3058601 How To Check Soft Purge or (Hard or Permanent Purged ) Users    

SAP SuccessFactors, Employee Central, Data Retention Management, Purged Users, Reactivation, Soft Purge, Permanent Purge, Basic Import, User Data, Active, Inactive , KBA , LOD-SF-PLT-DRM , Data Retention Management , How To