Symptom
It's unclear how to effectively provide product feedback for SAP S/4HANA Cloud Public Edition.
Occasionally, product feedback is provided through SIS surveys conducted after closing customer cases.
However, this feedback often does not reach the appropriate teams or organizations for action.
Environment
SAP S/4HANA Cloud Public Edition
Cause
What is the SIS Survey?
- The SIS Survey is a feedback mechanism that appears as a pop-up after a support case is closed. The primary question in the survey is: "Please indicate how much you agree with the following statement: SAP made it easy for me to handle my issue."
What is the main purpose of the SIS Survey?
- The survey is designed to gather feedback on the quality of SAP Support services. It evaluates multiple aspects such as Solution accuracy, Timeliness of updates, Resolution timeframe, Professionalism of service, Product experience, and Other.
Why is it not suitable to provide product feedback via the SIS Survey?
- The SIS Survey is specifically focused on assessing the quality of support services rather than the product itself. As a result, feedback submitted about the product may not reach the appropriate teams responsible for product development and improvement.
Resolution
How to Provide Product Feedback?
To share feedback about the product, click the "Give Feedback to SAP" button located in the top-right corner of the launchpad.
Feedback submitted through this feature is sent directly to the Product Management team, where it plays a key role in shaping their decisions and priorities.
If you want to provide feedback on a specific app, open the app first and then click the same "Give Feedback to SAP" button. This ensures your feedback is sent directly to the responsible team for that particular app.
You have two options when providing feedback:
- Select a satisfaction rating (Very dissatisfied, Dissatisfied, Neither satisfied nor dissatisfied, Satisfied, or Very satisfied).
- Write detailed feedback in the text field provided in the final section.
Your input is valuable and helps SAP enhance its products and services.
The Feedback button is accessible only in productive customer systems.
The visibility of the Feedback button may be impacted by browser plug-ins such as Ad-Blockers or Content Blockers, like AdBlock Plus or uBlock. Users need to disable these plug-ins for the respective websites to ensure the Feedback button is displayed.
How to raise feature request?
If it's regarding a missing feature, the best approach is to use the Customer Influence Portal (CIP).
Ideas are reviewed by SAP Product Management. Votes help to prioritize ideas along with other important selection criteria
For go-live critical feature request, it is recommended to contact Product Expert (PE), e-CSP or CSP to get support.
For detailed information, refer to KBA 2963059 - How to Submit Feature Requests for SAP S/4HANA Cloud Public Edition
See Also
Keywords
SIS Survey, feedback, Public Cloud, case, incident. , KBA , XX-SER , Service Messages , Problem