SAP Knowledge Base Article - Public

3606962 - Required Field for E-Sign Document Not Enabled by Default in SAP CPQ

Symptom

The required option is not switched on by default when adding signers in SAP CPQ after the latest release 2505.

"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."

Environment

SAP Sales Cloud CPQ

Reproducing the Issue

  1. Open a quote
  2. Generate document for e-sign
  3. Click Add signer.

Cause

Expected behavior.

Resolution

  1. The "Required" toggle switch is enabled only for existing signers. For new signers, it must be switched on manually.
  2. It is recommended to add signers from the dropdown list for better efficiency. 

Keywords

generate document, e-sign, add signer, must be signed in order, required, required toggle, required toggle switch , KBA , CEC-SAL-CPQ , Sales Cloud CPQ , Problem

Product

SAP CPQ all versions