Symptom
- After the CPQ-2505 release, the functionality to generate a document for E-sign fails.
- An error message 'Sending document over Docusign failed' is displayed when pressing the 'Send to Docusign' button.
"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."
Environment
SAP SALES CLOUD CPQ
Reproducing the Issue
- Load a sample quote.
- Click on 'Generate Document for E-sign'.
- Add signer details like email, name.
- Press the 'Send to Docusign' button.
- The error message 'Sending document over Docusign failed' is displayed.
Cause
- The issue is related to the 2505 release.
- The problem arises due to the absence of the Signer Name. In the current design of the new Send Mail page, the Signer Name field is not mandatory. However, DocuSign requires it when creating the envelope.
Resolution
- The issue is expected to be resolved with a tentative release version CPQ-2505.0.2 by making the Signer Name field mandatory.
See Also
Keywords
CPQ-2505, Generate document, E-sign, Docusign, error, Signer Name, mandatory, Sales Cloud CPQ, quote , KBA , CEC-SAL-CPQ , Sales Cloud CPQ , Known Error
Product
SAP CPQ all versions