Symptom
Trouble accessing a newly provisioned SAP CX AI Toolkit tenant may occur due to the following reasons:
- The credentials (e-mail and password) are unknown because IT contact of the provisioned tenat left the company or was not the right person
- The onboarding email is lost or primary contact is not able to access the email
- The SAP CX AI Toolkit tenant needs to be re-assigned to another IAS/ Cloud Identity tenant
Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.
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Environment
SAP CX AI Toolkit
Product
SAP CX AI Toolkit all versions
Keywords
"SAP CX AI Toolkit initial access", "Unable to access SAP CX AI Toolkit tenant", "SAP CX AI Toolkit provisioning email" , KBA , CEC-AIT , SAP CX AI Toolkit , Problem
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