3607401 - Opportunity Status Displayed in Header/Kanban Card

You noticed that only the Internal Status is displayed in Opportunity's header/Kanban Card. You would like to have the Custom Statuses displayed instead. 

• SAP Sales Cloud Version 2
• SAP Sales Cloud and SAP Service Cloud Version 2

1. Go to Guided Selling workcenter.
2. In Kanban View, you can see the Opportunity's internal status maintained.
3. You can also open any Opportunity.
4. In the header, click "Set the Status".
5. Select a Custom Status.
6. You will see that the Internal Status is maintained, not the Custom one. 

You can change which Status will be displayed in Opportunities via Settings.

In order to change this, please follow the steps below:

1. Go to User Menu.
2. Go to Settings.
3. Open Opportunities.
4. Go to General Settings.
5. In Opportunity Status Display, select which status you want to be displayed in Opportunity. 

SAP Help Portal - Show Custom Statuses Instead of Internal Statuses

Status , Custom , Opportunity , Setting , Display , Kanban  , KBA , CEC-CRM-GS , Guided Selling/Opportunity for SAP Sales/Service Cloud , How To