SAP Knowledge Base Article - Public

3607401 - Opportunity Status Displayed in Header/Kanban Card

Symptom

You noticed that only the Internal Status is displayed in Opportunity's header/Kanban Card. You would like to have the Custom Statuses displayed instead. 

Environment

  • SAP Sales Cloud Version 2
  • SAP Sales Cloud and SAP Service Cloud Version 2

Reproducing the Issue

  1. Go to Guided Selling workcenter.
  2. In Kanban View, you can see the Opportunity's internal status maintained.
  3. You can also open any Opportunity.
  4. In the header, click "Set the Status".
  5. Select a Custom Status.
  6. You will see that the Internal Status is maintained, not the Custom one. 

Cause

You can change which Status will be displayed in Opportunities via Settings.

Resolution

In order to change this, please follow the steps below:

  1. Go to User Menu.
  2. Go to Settings.
  3. Open Opportunities.
  4. Go to General Settings.
  5. In Opportunity Status Display, select which status you want to be displayed in Opportunity. 

See Also

SAP Help Portal - Show Custom Statuses Instead of Internal Statuses

Keywords

Status , Custom , Opportunity , Setting , Display , Kanban  , KBA , CEC-CRM-GS , Guided Selling/Opportunity for SAP Sales/Service Cloud , How To

Product

SAP Sales Cloud and SAP Service Cloud Version 2 1.0