3607499 - How to generate HAR log for Server-side Outlook Add-in on Chrome Browser

• HAR file is requested for investigation of issues related to the C4C Server-side Outlook Add-in.
• How to generate a helpful HAR file on Chrome Browser?

"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."

• SAP Cloud for Customer
• SAP Cloud for Customer, Server-Side Integration for Microsoft Outlook
• Chrome Browser

1. Access the web Outlook at https://outlook.office.com/mail
2. Launch the developer tools and navigate to the Network tab. Enable the options: Preserve log and Disable cache.
   
   
   
   
   
   
3. Open an email and launch the Add-in.
   
   
   
   
4. Clear the log again to make sure there are no old logs, and then reproduce the issue. After that, export and attach the HAR file to the support case.
   
   

*Note: please do not perform any other actions when you are reproducing the issue, in case of capturing needless logs.

How to Create HAR File from Google Chrome, Firefox, and Analyze it?

HAR file, HAR, Server-side, Network trace , KBA , LOD-CRM-GW-SCC , Invisible CRM - Smart Cloud Connect Solution , How To