3607499 - How to generate HAR log for Server-side Outlook Add-in on Chrome Browser

• HAR file is requested for investigation of issues related to the C4C Server-side Outlook Add-in.
• How to generate a helpful HAR file on Chrome Browser?

"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."

• SAP Cloud for Customer
• SAP Cloud for Customer, Server-Side Integration for Microsoft Outlook
• Chrome Browser

1. Access the web Outlook at https://outlook.office.com/mail
2. Launch the developer tools and navigate to the Network tab.
   
   
   
   
   
   
3. Open an email and launch the Add-in.
   
   
   
   
4. Clear the log again to make sure there is no traces, and then reproduce the issue. After that, export and attach the HAR file to the support case.
   
   

*Note: please do not perform any other actions when you are reproducing the issue, in case capturing needless logs.

HAR file, HAR, Server-side, Network trace , KBA , LOD-CRM-GW-SCC , Invisible CRM - Smart Cloud Connect Solution , How To