3607573 - Populate custom fields in the External Learning Request Form

How to populate custom fields in the External Learning Request Form in SAP SuccessFactors Learning.

SAP SuccessFactors Learning 

1. Access Learning Administration
2. Navigate to System Administration -> Configuration -> External Learning Request

There is a workaround to populate custom fields in the External Learning request form.

Creating a new custom field to store the data about the user so that the form can read it at runtime. Here are the steps you can follow: 

1. Create a custom field for users: Navigate to Learning Administration -> Custom Fields -> User -> Add New.
2. After creating the Custom Fields, populate the value for the custom field in the user record: Navigate to People -> Users -> open the user record -> Select the value for the custom field you created. (Note: If you need to update the custom fields value for all users, you can use the user connector to update custom fields.)
3. Navigate to Configuration -> External Learning request -> Select the custom fields under 'Pre-fill' section, and ensure the display button is enabled.
4. If you want the label that you selected to be populated with the same name in External Learning request form, you need to update the label value accordingly. You can modify the label value by referring to the attached KBA - 2120336
5. Once the above steps are completed, the user will be able to see the custom fields name with prepopulated value when they request External Learning from their Learning-> External Learning Request.

Please Note : You can't make the custom fields for all the available TRAINEE INFORMATION under Section A, like Date of Birth, and so on. This is due to the limitation on the External Learning Request form. 

If the above workaround is not convenient and doesn't meet your requirements, you have the following options: 

1. You could raise this as an enhancement request with your ideas by referring to the KBA- 2090228. 
2. If your business really needs these custom fields to have in the External Learning request form then we suggest you to contact with SAP Professional Services team and check the feasibility for this. You can contact them by referring to the attached KBA- 2149831

Modifying External Learning Request (SF-182) Forms

3559516 - At the 'External Learning Request' form, a field cannot be edited

2327231 - What is the External Learning Request form?

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