SAP Knowledge Base Article - Public

3607697 - Unable to Create Preliminary Billing Document for Credit Memo in SAP S/4HANA Cloud Public Edition

Symptom

There is no possibility to create a preliminary billing document from a credit memo document type.

Environment

S/4HANA Public Cloud 

Reproducing the Issue

  1. Go to create preliminary billing document app 
  2. Search the Credit Memo document type 
  3. No document appear

Cause

Preliminary Billing Documents does not support credit memo documents, so the approval workflow for credit memo will not work within a preliminary billing document.

Resolution

For Credit Memo scenario, you might follow the approval workflow mentioned at  Approve or Rework a Sales Document.

 

See Also

Approve or Rework a Sales Document

Keywords

Intercompany STO, preliminary billing document, outbound delivery, credit memo request, CBST, G2, approval, billing type. , KBA , SD-BIL-IV-2CL , Processing Billing Documents (Public Cloud) , Problem

Product

SAP S/4HANA Cloud Public Edition all versions