SAP Knowledge Base Article - Public

3607746 - Different Print Options Displayed for Print Queues in Maintain Print Queues App

Symptom

  • Print queues using the same format are displaying different print options in the Maintain Print Queues app.
  • One print queue shows only the number of copies, while another queue displays a list of print settings.

"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."

Environment

S/4HANA Output Management Print Queues

Reproducing the Issue

  1. Access the Maintain Print Queues app.
  2. Observe the print options for different print queues.

Cause

The setting "Ignore print profile" under "PDF Settings" within the Print Queue Options in the Cloud Print Manager may be causing this discrepancy in print options.

Resolution

  1. Navigate to the Cloud Print Manager.
  2. Access the Print Queue Options.
  3. Under "PDF Settings", locate the "Ignore print profile" setting.
  4. Ensure that this setting is unchecked.
  5. IgnorePrintProfile.png
  6. After that you will be able to see the Print Options for the print queue.
  7. Maintain_Print_Profiles_QNC.png

See Also

Keywords

Print Queues, Different Print Options, Maintain Print Queues App, Ignore Print Profile, Cloud Print Manager, PDF Settings. , KBA , BC-CCM-PRN-OM-PQ , S/4HANA Output Management Print Queues , Problem

Product

SAP S/4HANA Cloud Public Edition all versions

Attachments

IgnorePrintProfile.png
Maintain_Print_Profiles_QNC.png