SAP Knowledge Base Article - Preview

3607814 - SAP Commerce 2211.36: SSO Login Failure Without Configured Password

Symptom

  • After upgrading to SAP Commerce 2211.36, Single Sign-On (SSO) users are unable to log in to Backoffice and HAC unless a password is configured.
  • The issue occurs when a user has no encoded password, and their password encoding is set to 'argon2'.
  • No error messages or log messages appear during the login attempt.


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Environment

SAP Commerce Cloud, telco and utilities accelerator

Product

SAP Commerce Cloud all versions

Keywords

SAP Commerce Cloud, SSO, login failure, no password, argon2 encoding, Backoffice, HAC, version 2211.36. , KBA , CEC-SCC-PLA-PL , Platform , Problem

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