3607826 - Loading Screen Issue when clicking "Update" on Workflow Request

• When clicking in "update" on workflow details request it keeps loading
• An application error occurred. Please try again later or notify support (with the error information of errorId=0000-00000-00000-00000, timestamp=0000-00-00T00:00:00.000+0000, and the version information from the current screen) if the issue keeps occurring.
• Error message "Failed to execute and process SQL query due to SQL Exception" is displayed.

• SAP SuccessFactors HCM Suite
• Metadata Framework (MDF)

1. Log into the instance.
2. Go to any pending Workflow approval.
3. Click on the Update.
4. The page may continue loading for a while and then display the errors listed below:

???Failed to execute and process SQL query due to SQL Exception ???

Or

An application error occurred. Please try again later or notify support (with the error information of errorId=0000-00000-00000-00000, timestamp=0000-00-00T00:00:00+0000, and the version information from the current screen) if the issue keeps occurring.

The error message and loading issue indicates that the UI is corrupted. 

 To resolve the loading screen issue when updating a workflow request, begin by:

1.  Verifying the UI screen configuration on the "Configure Object Definitions".
2.  If a UI screen is indeed configured on "Default Screen", remove it from the object.
3.  And attempt to "Update" the workflow again.
4. If this resolves the issue, it indicates that the original UI screen was corrupted. 

The recommended is to withdraw the existing UI screen and create a new one to integrate with the object. This newly created UI should function correctly, preventing further loading issues and ensuring smooth workflow operations. 

KBA: 3416869 - Error message when accessing a Workflow request or Manage Data 

MDF Request, Update, Field Nullify, UI Rules, IF condition, Error Message, SQL Exception, onChange rules, loop, an application error occurred, screen, failed to execute and process SQL query due to SQL Exception, Workflow, loading, CS20250009527199, CS20250009803887,  3416869. , KBA , LOD-SF-MDF-UI , UI Config, Layout & Rules , LOD-SF-MDF-WFL , Custom Object based Workflows , LOD-SF-MDF-MGD , Manage Data - Create, Update & Delete , Problem