SAP Knowledge Base Article - Public

3607904 - Display Name Appears as 'Unknown' in Onboarding Dashboard - Onboarding

Symptom

In the Onboarding dashboard search bar, the candidate is appearing as 'Unknown' in the preview.

Environment

SAP SuccessFactors Onboarding

Cause

  • Expected behaviour
  • If no value is maintained in the DISPLAYNAME field, the system calculates the value according to message key COMMON_USER_DISPLAY_NAME in company default locale. If there is no first name, middle name, and last name, the field value is set to Unknown

Resolution

This is an expected behaviour wherein the onboarding dashboard renders the display name of the candidate if the feature "Enable Adoption of General Display Name" is enabled on "Company System and Logo Settings" page and since the value is not available for some users the name is displayed as Unknown.

Keywords

Onboarding 2.0, Dashboard, Display Name, Unknown, Enable Adoption of General Display Name, Company System and Logo Settings. , KBA , LOD-SF-OBX-DBD , Dashboard , Problem

Product

SAP SuccessFactors Onboarding