Symptom
In the Onboarding dashboard search bar, the candidate is appearing as 'Unknown' in the preview.
Environment
SAP SuccessFactors Onboarding
Cause
- Expected behaviour
- If no value is maintained in the DISPLAYNAME field, the system calculates the value according to message key COMMON_USER_DISPLAY_NAME in company default locale. If there is no first name, middle name, and last name, the field value is set to Unknown
Resolution
This is an expected behaviour wherein the onboarding dashboard renders the display name of the candidate if the feature "Enable Adoption of General Display Name" is enabled on "Company System and Logo Settings" page and since the value is not available for some users the name is displayed as Unknown.
Keywords
Onboarding 2.0, Dashboard, Display Name, Unknown, Enable Adoption of General Display Name, Company System and Logo Settings. , KBA , LOD-SF-OBX-DBD , Dashboard , Problem
Product
SAP SuccessFactors Onboarding