3607904 - Display Name Appears as 'Unknown' or only first name/last name in Onboarding Dashboard - Onboarding

In Onboarding dashboard, the candidate's name is appearing as 'Unknown' or only  first name/last name.

Post completion of Review new hire data step, the name shows as expected.

SAP SuccessFactors Onboarding

If no value is maintained in the DISPLAYNAME field, the system calculates the value according to message key COMMON_USER_DISPLAY_NAME in company default locale. 

Need to troubleshoot from Display name and HRIS sync mapping. 

1. If the feature "Enable Adoption of General Display Name" is enabled on "Company System and Logo Settings" page, Display name will be used in dashboard
2. Check if name format is configured to the candidate's  legal entity
3. Check name format on the People Profile in Configure People Profile, for example, name format=first name + last name
4. Go to Manage Business Configuration >> HRIS sync mapping, check if any custom mapping to first name and last name, for example, custom string7 mapped to first name, custom sting8 to last name
5. Check if custom string7 and custom sting8 is set proper values

It is always Best Practice to leave these fields firstName and lastName as they are (do not over-ride the hard-coded HRIS sync mappings). 

Make sure the source filed is set proper value when initiate onboarding.

When onboarding process is initiated, HRIS sync will run.

If no value set to  source filed, the target filed will become empty.

Display name will show Unknown or other unexpected values.

2172427 - HRIS Sync - Data Synchronization From EC to EP - Hard Coded Sync Mappings

Onboarding 2.0, Dashboard, Display Name, Unknown, Enable Adoption of General Display Name, Company System and Logo Settings. , KBA , LOD-SF-OBX-DBD , Dashboard , Problem