SAP Knowledge Base Article - Public

3607971 - Discrepancy in Offer Letter Author Displayed in Legacy vs Redesigned Workbench

Symptom

The author of the offer letter isn't match when viewed in the legacy workbench compared to the redesigned workbench, when offer letter was sent using DocuSign

Environment

SAP SuccessFactors Recruiting Management 

Cause

The cause of the issue was identified as an issue in the system which was acknowledged by the engineering team.

Resolution

The issue was resolved as part of RCM-150429. The fix will be deployed as part of the 2H2025 release.

Keywords

Offer, Letter, Author, Legacy, Workbench, Redesigned, Discrepancy, Recruiting, RCM-150429, RCM , KBA , LOD-SF-RCM-CAO , Candidate Offers, Offer Letters , Problem

Product

SAP SuccessFactors Recruiting all versions