3608063 - How to Correct The Incorrectly Displayed Workflows In To Do Section Of Home Page?

How to correct To Dos with the below scenarios:

• Workflow is pending to be approved, the current approver has no To Do (or user has To Do but he/she is not the approver)
• Workflow is completed/rejected/cancelled, but it is still showing in To Do
• Workflow is sent back, but the initiator has no To Do.

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental. 

SAP SuccessFactors Employee Central

Use new Check Tool " To-do items of a workflow are current and valid" under Validation for Workflow Application to update To-Do item for workflow request.

To use this tool first find correct workflow request id.

1. Please go to "manage workflow Request" under Admin center and click on "Request Type" to open workflow

2. Once you click on "Request Type. Workflow page will open, and Request id can be found in the URL. 

3. Please go to check Tool and select Validation and Application "Workflow" to find "To-do items of a workflow are current and valid"

4. Click on Run Check button and give workflow request id as found earlier and click on Run

5. Once run if there is any issue, Quick fix option will appear and running quick fix will resolve the issue by following 3 steps as shown below

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New Check to refresh workflow To-Do Items in checkTool

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