Symptom
Confirmation emails are no longer send - the sending fails due to the following error:
- The deprecated Sinch unsubscribe address is used.
Environment
- SAP Marketing Cloud Edition
Reproducing the Issue
Option A:
- Navigate to the Activate Confirmations app and check the logs of an active email or newsletter opt-in confirmation
- Check the application log and find the following error:
=> The deprecated Sinch unsubscribe address is used
Option B:
- Navigate to a confirmation email in the Content Studio app
- Test send the confirmation email and receive the following error:
=> The deprecated Sinch unsubscribe address is used
Cause
The cause of the problem is a leftover of the Sinch endpoint switch:
It might happen that the confirmation email has still the old unsubscribe email address in use pointing to the @eu1mail.sapdigitalinterconnect.com domain.
Resolution
First, please verify that the sender profile consumed by the confirmation mail uses the new @eusmtp.email.sdi.sinch.com domain. If confirmed please update the confirmation mail by removing and readding the sender profile again - this forces an update of the outdated unsubscribe email address as well.
Keywords
Sinch
The deprecated Sinch unsubscribe address is used. , KBA , CEC-MKT-CPG-EXE , Campaign execution , CEC-MKT-MEM , Content Studio: E-Mails and other messages , Problem