SAP Knowledge Base Article - Public

3608190 - SAP Marketing Cloud - Email Confirmations failing due to deprecated Sinch unsubscribe address

Symptom

Confirmation emails are no longer send - the sending fails due to the following error:

  • The deprecated Sinch unsubscribe address is used.

Environment

  • SAP Marketing Cloud Edition

Reproducing the Issue

Option A:

  1. Navigate to the Activate Confirmations app and check the logs of an active email or newsletter opt-in confirmation
  2. Check the application log and find the following error:
    => The deprecated Sinch unsubscribe address is used

Option B:

  1. Navigate to a confirmation email in the Content Studio app
  2. Test send the confirmation email and receive the following error:
    => The deprecated Sinch unsubscribe address is used

Cause

The cause of the problem is a leftover of the Sinch endpoint switch:

It might happen that the confirmation email has still the old unsubscribe email address in use pointing to the @eu1mail.sapdigitalinterconnect.com domain.

Resolution

First, please verify that the sender profile consumed by the confirmation mail uses the new @eusmtp.email.sdi.sinch.com domain. If confirmed please update the confirmation mail by removing and readding the sender profile again - this forces an update of the outdated unsubscribe email address as well.

Keywords

Sinch
The deprecated Sinch unsubscribe address is used. , KBA , CEC-MKT-CPG-EXE , Campaign execution , CEC-MKT-MEM , Content Studio: E-Mails and other messages , Problem

Product

SAP S/4HANA Cloud Public Edition all versions