SAP Knowledge Base Article - Public

3608209 - Overview Section in Opportunity Header has limited Fields

Symptom

In the overview section in the Opportunity header, you can only add four fields in expanded view and six fields in collapsed view. 

Environment

SAP Sales Cloud Version 2

Reproducing the Issue

  1. Go to Guided Selling wc.
  2. Open any Opportunity.
  3. Under Overview, in the left-side panel, notice that 6 fields are displayed.
  4. Expand the detailed view.
  5. Notice that only 4 fields are displayed.
  6. Now, start Adaptation.
  7. Notice that there are more than 6 fields listed and the user would expect to see all the fields under Overview. 

Resolution

This is the expected system behavior.

In the collapsed header view, the system supports displaying up to six fields. In the expanded (full-screen) header view, the display is limited to a maximum of four fields.

Users can rearrange the fields in Adaptation Mode to prioritize which fields are shown; however, the system-imposed limit on the number of visible fields will still apply.

Keywords

opportunity header, opportunity overview, adaptation mode , KBA , CEC-CRM-GS , Guided Selling/Opportunity for SAP Sales/Service Cloud , Problem

Product

SAP Sales Cloud and SAP Service Cloud Version 2 1.0