3608263 - Purge Optional Overdue Course Feedback Surveys APM is not removing overdue surveys

The Purge Optional Overdue Course Feedback Surveys APM is not removing the optional surveys from the user's learning plan.

The surveys are overdue and the APM is running but the surveys remain on users learning page.

SAP SuccessFactors Learning

1. Access Learning Administration
2. Navigate to System Administration > Automatic Processes > Purge Optional Overdue Course Feedback Surveys
3. Confirm that the APM is scheduled and executing without errors
4. Access Learning as the affected user
5. Notice that the optional survey is still available on the Requests for Me section

The affected surveys have been started by the user but not completed.
This is indicated by the 'Continue' option on the survey for the user.

When the process runs, it removes overdue evaluations that are optional and unstated. If a survey is required, the process doesn’t remove it. If a learner started an evaluation, we assume that the user wants to complete the evaluation but was interrupted so the process doesn’t remove it.

Started surveys will not be removed by the APM.
These surveys will need to be removed manually

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