3608359 - Rich Text Editor (RTE) displayed only in English

Rich Text Editor (RTE) not displayed on the configured language/locale, but in English.

SAP SuccessFactors HCM Suite

1. Set the system to language other than English >
2. Reach a configuration that contains RTE (it can be found in different areas/modules of the system) >
3. Note that the RTE elements and menus are in English.

In the new RTE, elements/menus are displayed with both icons and labels/texts. In contrast, the legacy RTE displayed elements/menus with only icons.

The localization of the elements/menus for the new RTE is necessary. This matter is currently under internal review and tracking of our Engineering team, as there’s a pending fix related to the RTE, which is a third-party tool. In the interim, RTE will display in English regardless of the language/locale settings.

Please, set this KBA as a favorite (star icon on the top right corner) to receive updates on it. Check the KBA 2171560 to understand how to get notified when a KBA is created/updated.

Update: a correction for this issue was deployed on May 29th. In case you are still seeing issues in the RTE, please report to SAP support with the details for further investigation.

2692971 - SAP SuccessFactors Known Issues for the 1H 2025 Release

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