SAP Knowledge Base Article - Preview

3608388 - “Media not found” errors observed during pod startup related to DroolsKIEModuleMedia

Symptom

During pod startup in SAP Commerce Cloud, the following errors are observed in the application logs:

Media not found (requested media location: kie-modules/<subpath>/<file>.bin)
at de.hybris.platform.servicelayer.media.impl.DefaultMediaService.getStreamFromMedia(DefaultMediaService.java:295)
at de.hybris.platform.ruleengine.drools.impl.DefaultKieModuleService.loadKieModule(DefaultKieModuleService.java:188)


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Product

SAP Commerce Cloud 2211

Keywords

media, media not found, not found, kie, Drools, kie-modules , KBA , CEC-SCC-COM-PRO-PE , Promotion Engine , Problem

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