SAP Knowledge Base Article - Public

3608393 - [1H 2025] Referral Tracking is showing in Menu in new Candidate Experience although not enabled - Recruiting Management

Symptom

After H1 2505 Release and the enablement of the Reimagined Candidate Experience, as an internal candidate in Careers, the option “Referral Tracking is available although the Employee Referral feature in Provisioning is not enabled.

"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."

Environment

SAP SuccessFactors Recruiting Management

Reproducing the Issue

  1. As internal candidate go to Careers > My account > View Profile
  2. Notice that the option “Referral Tracking” is visible although not enabled
  3. When selecting it a message appears:

Cause

This issue is under investigation by our Engineering team.

Resolution

Engineering has created a fix for this issue and that it will be patched on May 28th in Preview.
We currently don't have a date for Production deployment, but we will update this documentation as soon as we receive confirmation.

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Keywords

Referral, Tracking, Tab, CX, Reimagined, Experience, Candidate, Not, Enabled, Error, Release, CX2505 , KBA , LOD-SF-RCM-CAN-CX , Candidate eXperience redesigned , Bug Filed

Product

SAP SuccessFactors Recruiting 2505