3608647 - Default Font Issues with the New Rich Text Editor - Recruiting Management

This KBA covers the following Default Font issues with 1H 2025 introduced Rich Text Editor:

1. Token Fonts are defaulting to Verdana disregarding the Font selected.
2. Default Font is still available in Manage Job Posting Header and Footers despite not being available in other Recruiting pages.

SAP SuccessFactors Recruiting Management

Token Fonts are defaulting to Verdana disregarding the Font selected.

1. Go to Offer Letter Template, Recruiting Email Templates, or in any section where the Rich Text Editor is used.
2. Add or Select a Token and apply any other font style aside from Verdana.
3. The Token will still appear in the Rich Text Editor as Verdana.

Default Font still available in Manage Job Posting Header and Footers despite not being available in other Recruiting pages.

1. Go to Manage Job Posting Header and Footers.
2. Notice the Default Font is still available.

Both issues are currently being investigated by SAP Software Engineering team.

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Workaround to be able to apply different styles to the tokens:

• Workaround #1: Select the styles from the rich text editor and then insert the token. When in the rich text editor, select all the style options needed, e.g., bold, italics, font size, etc., then add the token from the token list. The style selected will apply on the token. 
• Workaround #2: Add dummy text around the token or add the token in a text paragraph and then apply the style options. The style options will apply to the token as long as it is surrounded by text. 
• Workaround #3: Go to source code and add the inline style options as html code. Please note that <style></style> tags are not supported. Please use inline styles.

Important Notes: The formatting of existing templates will not be changed or be affected by this issue. 

For More information on the limitation and known issues of the Rich Text Editor, please see the KBA below.

3602342 - Updated and Standardized Rich Text Editor in Recruiting - Recruiting Management

3609895 - Formatting Inconsistencies between Manage Job Posting Header and Footer and Requisition Headers and Footers - Recruiting Management

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