3608648 - Email as PDF Attachment shows Blank Offer Letter - Recruiting Management

This KBA covers a known issue in the new Rich Text Editor introduced as part of the 1H 2025 release.

SAP SuccessFactors Recruiting Management

Go to any Offer Letter > Select an Offer Letter Template > Click on Preview or Next Step > Email as PDF Attachment > The Offer Letter Body shows as deleted.

After Clicking on Email as PDF Attachment.

This is currently being investigated by the Engineering team. 

Click on star to bookmark this article to receive updates about this issue. For more information about updates from subscribed KBAs, you can refer to the KB Article 2171560 - How to be notified of new or updated SAP Notes or KBAs.  

For More information on the limitation and known issues of the Rich Text Editor, please see the KBA below.

3602342 - Updated and Standardized Rich Text Editor in Recruiting - Recruiting Management

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