SAP Knowledge Base Article - Public

3608655 - Missing html tags or html code in Email Templates, Offer Letter, Headers, Footers, and Help Text - Recruiting Management

Symptom

This KBA covers a known issue due to a limitation in the new Rich Text Editor introduced as part of the 1H 2025 release.

Environment

SAP SuccessFactors Recruiting Management

Reproducing the Issue

You have an html code enclosed with <style></style> tags in Email Templates, Offer Letter, Headers, Footers, and Help Text prior to 1H 2025.  

For Example: <style type="text/css">.pagebreak { page-break-before: always; }</style>

After the 1H 2025 release, these html codes were removed from the source code and the formatting of the text body were changed. 

Resolution

Style tags are not allowed in the text body. It is not supported by the new Rich Text Editor, hence it will be remove by default. 

For example: <style type="text/css">.pagebreak { page-break-before: always; }</style>

Inline styles, on the other hand, are acceptable. 

For example: <div style="page-break-before: always">&nbsp;</div>

See Also

For More information on the limitation and known issues of the Rich Text Editor, please see the KBA below.

3602342 - Updated and Standardized Rich Text Editor in Recruiting - Recruiting Management

Keywords

RCM-150941, rich, text, editor, job description text editor, offer letter text editor, text editor, email rich text editor, RTE, RCM, Recruiting Management, 2505, 1H 2025, offer letter, email template, job description, job posting, html tags, html code, page breaks, headers, footers, help text, missing code, missing html, missing, removed html, formatting issue, KI2025 , KBA , LOD-SF-RCM , Recruiting Management , Product Enhancement

Product

SAP SuccessFactors Recruiting all versions