SAP Knowledge Base Article - Public

3608903 - No Permission to Edit Contact Information but Pencil Icon Displayed on Latest People Profile

Symptom

Pencil Icon is available for contact information portlet on latest people profile even though the user does not have edit permissions.
The fields are all grayed out once the pencil icon is clicked so none of the fields are editable.

"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental." 

Environment

SAP SuccessFactors Employee Central - Latest People Profile

Reproducing the Issue

  1. Go to the profile of sample target user.
  2. On the legacy people profile see that the logged in user does not have any permission to edit the contact details for the user and no pencil/edit icon is displayed on the portlet.  

  3. Enable the latest people profile
  4. Go to the target users profile again
  5. Go to the Contact Information portlet
  6. See that the pencil icon is now visible on the portlet



  7. If we click the pencil icon we can see that all of the fields are grayed out so contact information is not actually editable.

Resolution

The Engineering Team have confirmed that the issue will be fixed in 2H 2025 release. We're checking if there will be any patch in 1H 2025 release for this. This article will be updated when we have more details on it. 

Workaround:

Currently the pencil icon appears for the logged in user when he/she has Edit permission on Business Email Address of the target user. In the above example, we see the following:

If you do not want the Pencil icon to appear for the user, you can remove the Edit permission for Business Email Address.  


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See Also

2319763 - How To Permission Business And Personal Email Types Separately In Employee Central?

Keywords

KI2505, full people profile, latest people profile, edit, pencil icon, no permission, no permissions, contact information, contact info, contactInfo, WEF-164988, CS20250009928227, INC12875082 , KBA , LOD-SF-EP-FPP , People Profile - Full Profile , LOD-SF-EC-PER-EML , Email Info - Config, Rules, RBP, UI , Known Error

Product

SAP SuccessFactors Employee Central 2505