3608969 - Unable to Open Customer Insights Purchase Order

• Error Message: HTTP 404 - Not found
• Error when opening Customer Account > Purchase Order

SAP Cloud for Customer

1. Go to the workcenter Customer
2. Go to Account
3. Search and open the customer
4. Go to the Customer Insight facet
5. Locate and click Purchase Order in the key metrics
6. A popup will be opened.
7. Click an entry link in the popup
8. A new tab will open and the error message is displayed

SAP S/4HANA URL is not maintained

• Go to the Administrator Workcenter > Customer Insights
• Go to Integration Settings
• Maintain a URL for SAP S/4HANA URL
• Save

Customer Insights, SAP S/4HANA URL, Integration, S/4HANA, Purchase Orders, HTTP 404 - Not found , KBA , LOD-CRM-SBS-360 , Customer 360 Profile , How To