Symptom
- A configured workflow to change a date field in Employment Details for direct reports is no working.
- The workflow has Dynamic Role as approver
- Dynamic Role - Approver Type is set as Person.
- Workflow is missing from Manage Workflow Requests
Environment
- SAP SuccessFactors Employee Central
- SAP SuccessFactors HCM
Reproducing the Issue
- Proxy as a manager using a system admin account.
- Change the field in Employment Details for direct reports.
- Observe that the workflow is not triggered, but the rule trace shows it as triggered.
Cause
Dynamic Role - Approver Type = Person is not supported for Employment Details workflow.
Resolution
Try to use Approver Type = Position instead.
See Also
Guide: Creating a Dynamic Role
Keywords
SAP SuccessFactors, Employee Central, Workflow, Rule Trace, Employment Details, Workflow Not Triggered, Dynamic Role, Approver Type, workflow missing, workflow don't display, Manage Workflow Requests , KBA , LOD-SF-EC-WFL , Workflows - Configuration, Tools, Objects & Rules , LOD-SF-EC-WFL-RUT , Workflow Routing, Dynamic Roles & Groups , Problem
Product
SAP SuccessFactors Employee Central all versions