SAP Knowledge Base Article - Public

3609098 - Workflow For Employment Details not working - Employee Central

Symptom

  • A configured workflow to change a date field in Employment Details for direct reports is no working.
  • The workflow has Dynamic Role as approver
  • Dynamic Role - Approver Type is set as Person.
  • Workflow is missing from Manage Workflow Requests

Environment

  • SAP SuccessFactors Employee Central
  • SAP SuccessFactors HCM

Reproducing the Issue

  1. Proxy as a manager using a system admin account.
  2. Change the field in Employment Details for direct reports.
  3. Observe that the workflow is not triggered, but the rule trace shows it as triggered.

Cause

Dynamic Role - Approver Type = Person is not supported for Employment Details workflow.

Resolution

Try to use Approver Type = Position instead.

See Also

Guide: Creating a Dynamic Role

Keywords

SAP SuccessFactors, Employee Central, Workflow, Rule Trace, Employment Details, Workflow Not Triggered,  Dynamic Role, Approver Type, workflow missing, workflow don't display, Manage Workflow Requests , KBA , LOD-SF-EC-WFL , Workflows - Configuration, Tools, Objects & Rules , LOD-SF-EC-WFL-RUT , Workflow Routing, Dynamic Roles & Groups , Problem

Product

SAP SuccessFactors Employee Central all versions