SAP Knowledge Base Article - Public

3609143 - Benefits Custom Link Not Working in Mobile - SAP SuccessFactors Employee Central

Symptom

  • An error message "Currently Benefits Management is not supported by this mobile application" is received on Android devices when accessing a custom MDF with a URL from the mobile application.
  • The issue does not occur on iOS devices.
  • The URL previously loaded successfully on both Android and iOS devices.

Environment

  • SAP SuccessFactors Mobile
  • SAP SuccessFactors Employee Central

Reproducing the Issue

  1. Configure a custom MDF with a URL to be launched from the mobile application.
  2. Attempt to navigate from the URL on an Android device.

Cause

It is not supported to use custom links in the mobile app for Benefits. 

Resolution

Engineering team confirmed that custom links are not supported currently as the custom configuration shouldn't be supported in any of the apps.
The main difference is that IOS does not have proper validation as Android and this will be introduced in future releases.

To have it working properly, please follow the standard path: Admin center > Enable Mobile Features > Modules > Benefit Claims, as per the implementation guide. 

See Also

Implementing Global Benefits

Keywords

INC12733384, CS20250009921628, mobile, SAP SuccessFactors Mobile, Android, error message, custom MDF, URL, iOS, SAP SuccessFactors Performance & Goals, benefits error , KBA , LOD-SF-EC-GBF , Global Benefits , LOD-SF-EC-MOB , Employee Central Mobile , Problem

Product

SAP SuccessFactors Employee Central all versions ; SAP SuccessFactors HCM Suite all versions