3609167 - The display of the General Display Name is not consistent across all sections of SuccessFactors Learning

In certain sections of the system, the General Display Name definition is correctly displayed as Preferred Name + Last Name. However, in other sections, the system displays the Legal Name or First Name instead of the Preferred Name.

SAP SuccessFactors Learning

1. Update the Display Name of user 'A' >
2. As the user 'A', recommend a course to user 'B' >
3. Log into the system as the user 'B' and see the expected Display Name in the item card of the 'Suggested For Me' section >
4. Open the item's details page; the 'Suggested By' field shows the first name/legal name of user 'A' instead of the user's Display Name >
5. Click on the name, and a pop-up window will open, displaying the name of user 'A' as expected.

The Engineering Team has identified this as a defect and completed the code correction. The fix for this issue will be delivered with the 2H2025 release. For more information about the release schedule, please navigate to Product Release and Road Map Information | SAP SuccessFactors | SAP Community.

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