SAP Knowledge Base Article - Public

3609178 - Token not correctly rendered when used on email Subject - Onboarding

Symptom

When using the token [[Equipment]], on the email subject, the token is not rendered correctly and "br/" HTML tag appears.

Environment

SAP SuccessFactors Onboarding

Cause

Equipment tokens value will be constructed as "Equipment Description. < br/ > Equipment Comment".

Resolution

Equipment tokens value will be constructed as "Equipment Description. < br/ > Equipment Comment".

Which means while they are being used on the email body, the Equipment Description and comment will appear on different lines.

As subject is a single line, the system is not able to correctly render it.

This is expected, engineering team is working to have this working correctly, no ETA.

Keywords

subject, token, email, e-mail, equipment , KBA , LOD-SF-OBX-EML , Notifications , Problem

Product

SAP SuccessFactors Onboarding all versions