3609196 - Media Conversion Fails with Umlauts or Dakuten Characters in Filenames

Symptom

An error occurs in CloudMediaConversion when processing filenames containing German Umlauts. Although a fix for this issue has been released. The recommended configuration to activate the fix is to set the following property in hcs_common within the Cloud Portal as said in this KBA 3381232 - ImageMagick Fails When the Image Name Contains Dakuten (Japanese diacritic) or German Umlauts:

imageprocessing.paths.normalize.nfc.enabled=true

Even after setting the property, the error related to German Umlauts in CloudMediaConversion may still persist in certain environments or scenarios.

Analyzing the logs from the imageprocessing pod, it's possible find:

An unexpected problem occurred during conversion of commands -resize 1600x with error The specified blob does not exist.

com.microsoft.azure.storage.StorageException: The specified blob does not exist.
at com.microsoft.azure.storage.StorageException.translateException(StorageException.java:87)
at com.microsoft.azure.storage.core.StorageRequest.materializeException(StorageRequest.java:305)
at com.microsoft.azure.storage.core.ExecutionEngine.executeWithRetry(ExecutionEngine.java:196)
at com.microsoft.azure.storage.blob.CloudBlob.download(CloudBlob.java:1300)
at com.microsoft.azure.storage.blob.CloudBlob.downloadToFile(CloudBlob.java:1994)
at com.microsoft.azure.storage.blob.CloudBlob.downloadToFile(CloudBlob.java:1966)
at com.hybris.cloud.imageprocessing.service.impl.DefaultAzureStorageService.downloadBlob(DefaultAzureStorageService.java:31)
at com.hybris.cloud.imageprocessing.facade.impl.DefaultImageMagickFacade.processImage(DefaultImageMagickFacade.java:67)
at com.hybris.cloud.imageprocessing.controller.ImageProcessingController.convert(ImageProcessingController.java:40)

Environment

SAP Commerce Cloud

Product

SAP Commerce Cloud 2211

Keywords

CloudMediaConversion, error, German, Umlauts, filename, ImageMagick, conversion, Azure blob not found, StorageException, image, processing, service, media, failure, conversion, special, characters, azure, SDK, DefaultImageMagickFacade, DefaultAzureStorageService, cloud, ccv2, hybris , KBA , CEC-SCC-CLA-ENV-EMG , Environment Management , Problem

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