SAP Knowledge Base Article - Public

3609207 - Cancel Leave Request Button Not Appearing on SAP SuccessFactors Mobile App

Symptom

Employees are unable to cancel upcoming annual leaves within the SAP SuccessFactors Mobile app.

The issue is specific to the mobile app; users can cancel their leave requests via desktop.

The issue is reported on both Android and iOS platforms.

Environment

SAP SuccessFactors Employee Central

Reproducing the Issue

  1. Open the SAP SuccessFactors Mobile app.
  2. Navigate to the leave request section.
  3. Attempt to cancel an upcoming annual leave.

Cause

The cause of the issue was identified to be related to the visibility settings of certain fields in the Employee Time object definition.

Resolution

  1. Go to the Employee Time object definition.
  2. Change the visibility of the CreatedBy and CreatedDate fields from "not visible" to "read only".
  3. Test the functionality again in the mobile app.

See Also

Keywords

SAP SuccessFactors, Mobile App, Cancel Leave Request, Employee Time, Object Definition, Visibility Settings, Android, iOS , KBA , LOD-SF-EC-TIM-MOB , Time Mobile , Problem

Product

SAP SuccessFactors Employee Central all versions