SAP Knowledge Base Article - Public

3609389 - Remove 'Request Observer' button for the task checklist observation item

Symptom

Unable to hide or remove the 'Request Observer' button by disabling the 'User Can Request Observation' setting for the Task Checklist observation item in the user's library search.

Environment

SAP SuccessFactors Learning

Reproducing the Issue

  1. Access SuccessFactors BIZX
  2. Navigate to Learning
  3. Search the item in library
  4. Upon opening the item, the 'Request Observer' button appears on the item details page

Resolution

The 'Request Observers' option is currently remains visible for the item in the user's library search, even after the 'User Can Request Observation' setting is disabled in Task Checklist Settings. 

However, you have the following options to achieve your requirement :

  1. The 'Request Observers' option will not appear to user when an 'Assigned Task Observer' is set. Once this task is assigned, the item will also appear in the user's Learning Plan with a status Observation Pending and 'Manage Observers' option.
  2. The 'Request Observers' option would not displayed to the user when the 'Enable Task Checklist' setting is disabled in Task Checklist Settings. However, this option doesn't seem logical for the Task Checklist Observers course.

If neither of these options are suitable for your needs, you have the option to raise this as an enhancement request with your ideas. You can do this by referring to the KBA - 2090228

See Also

Enabling a Task Checklist

Keywords

SAP SuccessFactors, Learning Management System, observation course, request observer, assign to self, learning assignment, observation required, request observers, Assigned Task Observer, hide Request Observers, remove Request Observers button, Assigned Task Observer , KBA , LOD-SF-LMS-ITE , Items , How To

Product

SAP SuccessFactors Learning 2505