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SAP Knowledge Base Article - PreviewSymptom
An email with the channel in BCC is going to unassociated emails instead of creating a ticket. The reason for the unassociated email is:
Channel not found in To or CC
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Environment
SAP Cloud for Customer
Product
SAP Cloud for Customer core applications 2505
Keywords
email, ticket, bcc, unassociated, Channel not found in To or CC, channel , KBA , LOD-CRM-SC-EML , Email , How To
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