3609423 - Emails with BCC Channel go to Unassociated Emails

An email with the channel in BCC is going to unassociated emails instead of creating a ticket. The reason for the unassociated email is: 

Channel not found in To or CC

SAP Cloud for Customer

1. Go to the work center Service, view Unassociated Emails.
2. You will find an email here that was sent with the channel in BCC.
3. If you open the email, the reason is "Channel not found in To or CC".

The pre-requisites for tickets to be created from channels in BCC are:

1. Scoping question ''Do you want to support e-mails which contain the channel in BCC?'' in the business configuration needs to be checked. 
2. A MIME header needs to be maintained in the C4C settings for BCC.
3. The same header needs to be present in the email MIME. Please also see here: KBA https://me.sap.com/notes/2963754

1. For the business configuration, please see the KBA 2963754 - How To Enable Support Channel In BCC.
2. Then go to the work center Administrator > Service and Social > Ticket Configuration > Check the question "Do you want to create ticket automatically for BCC channels ? " and also maintain a MIME header.
3. Include the same header in your email server setup. You can check the steps in this blog.

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