Symptom
You encounter one of the following errors in a standard SAP SuccessFactors Integration, a Custom Integration or within a CompoundEmployee API query response:
- DELTA_INCONSISTENT_TIME_SLICES
- DELTA_INCONSISTENT_END_DATE
- DELTA_DUPLICATE_KEYS
- DELTA_MULTIPLE_RECORDS_AT_START_DATE
Environment
SAP SuccessFactors Compound Employee API
Cause
Updates were made to the records, but an issue occurred during the adjustment of the neighbouring time slices. This issue primarily impacts older records that were not properly processed or saved during the update. While the SuccessFactors Employee Central UI ignores overlapping entries, the CompoundEmployee API requires valid data to correctly calculate the delta response and send this to external consumers. Consequently, the CompoundEmployee API will return an error instead of a response.
Resolution
In case the error is raised for the CURRENT image, you could:
- Use Check Tool check "JobInfoInconsistentEndDateCheck" in case the affected entity is Job Information
- Use Check Tool check "CompInfoInconsistentEndDateCheck" in case the affected entity is Compensation Information
If you encounter the error for any other entity in the CURRENT image or for any entity in the SNAPSHOT image, please create a ticket on the component of the affected entity, e.g. component LOD-SF-INT-EC for entity "Personal Details"; this is to correct both the transactional and the corresponding audit data on the database.
See Also
Keywords
DELTA_INCONSISTENT_TIME_SLICES, DELTA_INCONSISTENT_END_DATE, DELTA_DUPLICATE_KEYS, DELTA_MULTIPLE_RECORDS_AT_START_DATE, CE, Compound Employee, CompoundEmployee, error, JobInfoInconsistentEndDateCheck, CompInfoInconsistentEndDateCheck, Check Tool, Checktool , KBA , LOD-SF-INT-CE , Compound Employee API , How To