SAP Knowledge Base Article - Public

3609480 - "Cannot invoke 'com.plateausystems.elms.bo.student.valueobject.StudentVO.getLmsOrigin()' because 'studentVO' is null." error upon manual Learning-only User creation attempt in LMS

Symptom

When admins are trying to create a Learning-only user manually from the LMS admin UI, they receive an error:

"Cannot invoke 'com.plateausystems.elms.bo.student.valueobject.StudentVO.getLmsOrigin()' because 'studentVO' is null." 

Environment

SAP SuccessFactors Learning

Reproducing the Issue

  1. Navigate to Learning Administration > People > Users > Add User
  2. Fill in the details
  3. Attempt to create a learning-only user
  4. Error is received

Resolution

LMS Engineering team is currently investigating the reported behaviour. It is reproducible only on certain environments for now, therefore the root cause is still being analyzed.

We will update this KBA once the root cause and the solution is identified.

Keywords

studentVO, null, user, manual, user creation, learning, admin, error, cannot invoke , KBA , LOD-SF-LMS-USR , User Entity , Bug Filed

Product

SAP SuccessFactors Learning 2505