Symptom
- An error message is encountered while completing a rehire in SAP SuccessFactors Employee Central.
- The error message reflects next to a custom field in Job Information: "The system can't load the data. Please refresh the page and try again."
Environment
SAP SuccessFactors Employee Central
Reproducing the Issue
- Navigate to the instance in SAP SuccessFactors Employee Central.
- Go to Manage Data > Hire/Rehire Configuration.
- Set the 'Default Job Information during rehire' to 'No'.
- Go to Manage Pending Hire.
- Complete the rehire transaction.
- in Job information section, the error message "The system can't load the data. Please refresh the page and try again." is displayed next to a field.
Cause
It is display issue. It occurs when the following conditions are met:
- RAL (Read Access Logging) is enabled for a field in entities such as Job Information or Position.
- In Manage Data > Hire/Rehire Configuration, 'Default Job Information during rehire' is set to 'No'.
In such cases, for these RAL enabled fields, system sendy an error message to UI as "The system can’t load the data. Please refresh the page and try again."
Resolution
This message will not cause any harm but will show up when the form goes to read only mode (when you navigate to next page in hire/rehire flow).
This display issue will be addressed when the hire flow is moved to PPX (People Experience), a new user interface for SAP SuccessFactors applications.
Keywords
SAP SuccessFactors, Employee Central, Rehire, Error Message, RAL, PPX, Display Issue, Job Information, Position, Hire/Rehire Configuration, The System Can’t Load The Data. Please Refresh the Page and Try Again , KBA , LOD-SF-EC-HIR-RIE , Rehire Inactive Employee , Problem