SAP Knowledge Base Article - Public

3609730 - BP Replication fails with Detailed Error 'Country/Region dialing code has been added to number xxxx'

Symptom

BusinessPartnerReplicationIn message has Application Error. The Detailed Error shows messages,  'Country/Region dialing code has been added to number xxxx'. However, the Error Log Long text shows the real cause of the error: 'E-mail address '&MV_EMAIL_ADDRESS& isn't valid. Please check. '

Environment

SAP Cloud For Customer

Reproducing the Issue

  1. Select the relevant message ID in Administrator -> General Settings -> Web Service Messenger Monitor
  2. If the Detailed error states 'Country/Region dialing code has been added to number xxxx', go to View -> Error Log ->Long Text.
  3. The Long text shows error message, 'E-mail address &MV_EMAIL_ADDRESS& isn't valid. Please check.'

Cause

The payload contains an invalid email address

Resolution

  1. Goto -> Error Log ->Error Context
  2. The invalid email in the payload can be see from  <ERROR_TEXT>E-mail address yyyyyy isn't valid. Please check.</ERROR_TEXT>
  3. The email address yyyyy typically will have a space before or after the '@', or an invalid postfix.
  4. Correct the email in the sending system. 

Keywords

KBA , LOD-CRM-INT-ERP , Integration of C4C with ERP , Problem

Product

SAP Cloud for Customer core applications 2505