SAP Knowledge Base Article - Preview

3609736 - Email notification sent with wrong status

Symptom

  • You have configured email notifications for change documents in ChaRM
  • You change a change document's status with an action (for example, from In Development to Withdrawn)
  • The generated email has the source status instead of the target status (i.e, the text of the email has status In Development instead of Withdrawn).


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Environment

Solution Manager 7.2

Keywords

Email, sort order , KBA , SV-SMG-CM , Change Request Management , Problem

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